Recent Informal Survey of Agents Indicates Significant Improvement in Fit & Comfort, Transmit Sound and Style
Plantronics, Inc. (NYSE: PLT) today announced the availability of a new
contact centre headset designed to enhance productivity while increasing
job satisfaction and agent retention. The EncoreProTM
wideband headset, available in both monaural and binaural versions,
combines featherweight comfort with a sleek design normally associated
with consumer headsets.
“Leveraging our experience as a leader in both professional and consumer
products we developed EncorePro to address critical pain points for
contact centre management, including productivity and agent retention,”
said Paul Clark, UK General Manager, Plantronics. “The improvement in
transmit sound can decrease average call length, while the sleek
lightweight design can impact agent satisfaction, a key factor in
reducing agent turnover.”
A recent informal Plantronics survey of agents who trialed the EncorePro
headset revealed that 60% thought the fit and comfort was improved, 65%
felt the transmit sound was better and over 70% believed the EncorePro
is more stylish than their existing headsets.
The EncorePro balances form and function resulting in a lightweight
headset that’s attractive and practical. Built to last, the headset
provides an ultra-lightweight design and features plush leatherette
earpads that disperse weight evenly to allow professionals to work in
comfort throughout the day.
The EncorePro headset features a noise-cancelling microphone and unique
sliding boom for precise microphone positioning. The result is a
superior sounding headset that improves intelligibility for clear
conversations and minimal misunderstanding between agents and customers.
Pricing and Availability
The EncorePro corded wideband headset is now available in both monaural
and binaural versions for MSRP £109 and £129 (ex VAT) respectively. In
addition to the European market, the product will also be available in
North America.
Genevieve Haldeman
Vice President, Global Communications
Work genevieve.haldeman@plantronics.com
Lerin O'Neill
Mobile and Gaming
Work lerin.oneill@plantronics.com
Office 831-458-7595