Ninety-Six Percent of BusinessWeek’s “Customer Service Champs” Use Plantronics Headsets
Plantronics, Inc. (NYSE: PLT) today announced that 24 of the 25
companies named in BusinessWeek’s third-annual customer service report
use Plantronics headsets in their customer service centers.
BusinessWeek’s special report on customer service makes it clear that
companies focused on protecting the customer experience, and not
short-term cost gains, in today’s difficult economy are rewarded with
long-term brand loyalty. In fact, the best performers are investing in,
not cutting, customer service programs to enhance satisfaction and
differentiate from the competition. BusinessWeek identified the 25
“Customer Service Champs” by combining data from market research firm
J.D. Power & Associates and supplemental surveys using the BusinessWeek
Market Advisory Board.
“Now, more than ever, it is critical for businesses to deliver
top-quality customer service because customers reward it,” said Nick
Eisner, director of Global Contact Center Marketing at Plantronics. “For
more than 40 years, Plantronics has helped companies around the world
improve customer service through products that improve audio
intelligibility and reduce call times and data entry errors. Seeing our
customers on the BusinessWeek list reinforces the importance of making
conversations valuable to the customer.”
Plantronics – A Customer Service Partner
Plantronics offers one of the industry’s most complete families of
corded and wireless headsets and audio processors, giving purchasers a
broad selection of products for their customer service department needs.
Widely recognized for their sound quality, reliability and comfort,
Plantronics headsets are designed to improve productivity while
increasing customer satisfaction and agent retention. Plantronics also
offers the industry’s most comprehensive service program to its
customers, including headset installation, agent training, headset
management, warranty and repair. For more information, please visit: www.plantronics.com/contactcenter.
Plantronics is working closely with its customers as they evaluate new
technologies, such as Unified Communications, to further enhance
customer service experiences and maximize resources. Plantronics today
announced the availability of a new Unifed Communications presentation
for investors and analysts that outlines the market opportunity for the
company. The presentation is available at www.plantronics.com/investor.
BusinessWeek “Customer Service Champs”
BusinessWeek’s special report, “Customer Service Champs,” is featured in
the March 2, 2009 issue. Additional content, including the report
methodology and company profiles, is available online at www.businessweek.com/magazine.
About Plantronics
In 1969, a Plantronics headset carried the historic first words from the
moon: “That’s one small step for man, one giant leap for mankind.” Since
then, Plantronics has become the headset of choice for mission-critical
applications such as air traffic control, 911 dispatch and the New York
Stock Exchange. Today, this history of innovation is the basis for every
audio product we build for the office, contact center, personal mobile,
entertainment and residential markets. The Plantronics family of brands
includes Plantronics, Altec Lansing and Clarity. For more information,
go to www.plantronics.com or
call (800) 544-4660.
Altec Lansing, Clarity, Plantronics, and Sound Innovation are
trademarks or registered trademarks of Plantronics, Inc. All other
trademarks are the property of their respective owners.
