PLANTRONICS’ SMART SENSORS AND RELATED SOFTWARE DELIVER POWERFUL INFORMATION TO SALES ENABLEMENT TOOLS
Gartner IT Expo – For the sales professional, the saying ‘time is
money’ and ‘connections are everything’ go hand in hand. For the sales
manager, incorporating new technology to ease sales workflow, like
contextual intelligence and wearable devices, can save valuable time and
expenditures. Plantronics (NYSE: PLT), in conjunction with ThreeWill®
and Datahug, have addressed this problem by delivering tools that
automatically serve up information such as real-time customer data and
organization-wide relationships with your customers. Plantronics
headsets with Smart Sensors help these applications capture and track
your call information, eliminating steps in the CRM process.
“Sales professionals need to move quickly to access customer
information, leverage existing relationships and update CRM
applications,” said Philip Vanhoutte, senior vice president and managing
director Europe & Africa at Plantronics. “They understand that they need
tools to dynamically impact their workflow Instead of spending time
navigating through multiple screens. Popcorn and Datahug provide
information when they need it most; as the sales professionals are
engaging with customers. This integration will also update records so
the sales professional does not have to go back and manually enter
information on who they called and when.”
NEW TOOLS FOR SALES PROFESSIONALS: POPCORN AND DATAHUG
Imagine receiving a mobile call from a prospective customer, you answer
it and a screen pops up on your PC that shows all the relevant
information and history for this contact. You’ve just experienced
Popcorn, a new app for Salesforce.com from ThreeWill. Popcorn also
‘pops’ Chatter, the social enterprise tool from Salesforce.com that
helps you collaborate with context. Popcorn gets information about
mobile calls through the Plantronics APIs.
“We are inspired by what contextual intelligence has to offer us as
application developers. In particular, knowing when incoming or outgoing
calls are taking place. What gets us so excited about Popcorn and our
relationship with Plantronics is that we are going to have a real impact
on sales professional’s daily conversations,” said Danny Ryan,
co-founder and vice president of Business Development at ThreeWill. “The
killer feature of Popcorn is the ability to log a call to Salesforce
directly from the Popcorn dashboard – sales professionals are going to
like this and sales managers are going to love this.”
Wouldn’t it be great to know who in your company knows a prospective
customer? Or, even better, to know how well they know the person and
when they last talked or emailed? Enter Datahug – a new application that
tracks relationships across an entire company so you can quickly
identify the best inroads to reach a prospect. Plantronics is delivering
call activity into Datahug – which can now let you know how often a
colleague talks to a prospective customer.
“Good information and insights are key to sales success. With Datahug
sales people can see, at the click of a button, who in their
organization can open a door for them into a target account. Priceless
insights which helps them sell more and faster,” said Connor Murphy, CEO
of Datahug. “Our partnership with Plantronics strengthens our
application by enabling us to add data about calls into the
communication traffic we use to uncover connections – and calls are a
powerful indication of strong relationships.”
PLANTRONICS’ APIs AND THE PLANTRONICS DEVELOPER CONNECTION
This integration is enabled by Plantronics’ software developers kit
(SDK), which provides information such as mobile phone caller ID, mobile
phone call state, proximity to a connected PC and headset wearing state.
Plantronics launched a developer’s community in May 2012 to provide
software developers access to physical aspects of a person’s work life.
By incorporating information from the physical world, context aware
software can dramatically improve business productivity. If you’re a
developer and you want more information and to download the software
developer’s connection (SDK), visit the Plantronics Developer’s
Connection at http://developer.plantronics.com/welcome
You can find out more about Plantronics Integration partners here: http://www.plantronics.com/us/partners/developers/
Interested in a demo of Popcorn or Datahug? Visit with Plantronics
(Stand M5) at Gartner IT Expo in Barcelona November 5 – 8 or visit
Session Room 211 at 11.15AM on Tuesday, 6th November for a session on ‘The
Impact of Context and Wearable Devices on Workflows and More’.
