Company recognized for displaying strength and leadership in the contact center and office headset category
Plantronics (PLT)
today announced that Frost & Sullivan has recognized the company with
the 2014 Market Share Leadership Award for its growth and innovation in
the global contact center and office headset category. Frost & Sullivan
specifically recognized Plantronics for its success in the unified
communications (UC) headset space, displaying a strong commitment to
technology innovation, and managing a well-developed distribution and
voice partner network.
“Plantronics continues to impress us with its headset mastership every
year with products that are highly innovative and relevant for today’s
evolving workspaces,” said Mohamed Alaa Saayed, senior industry analyst,
Frost & Sullivan. “Being in the forefront of headset
innovation, Plantronics has successfully established itself as one of
the most respected brands in the traditional enterprise communications
space and now in demanding unified communications environments.”
“At Plantronics, we dedicate our full attention to understanding and
staying ahead of communication and collaboration challenges,” said Renee
Niemi, senior vice president of products, Plantronics. “With that
mission in mind, it’s extremely gratifying to be recognized by Frost &
Sullivan as a visionary leader in the customer service and unified
communications space, and we’re excited to play a part in its ongoing
evolution.”
Frost & Sullivan predicts that unified communications will further grow
the global contact center and office headset market. In 2013, revenue
from UC-enabled headsets was $281.4 million, representing 26.5 percent
of the total market revenue, and is expected to reach $1 billion in
2020. Since launching headsets that unified soft-phones, desk phones and
mobile phones early on, Frost & Sullivan said, “[Plantronics] has grown
leaps and bounds in the unified communications space” and, furthermore,
“the availability of a wide range of UC headset options, coupled with
increasing growth of UC functionality and the continuous integration
with major UC platforms, have allowed Plantronics to stay at the
forefront” in providing UC headsets.
In addition, Frost & Sullivan cites Plantronics’ innovation, ranging
from the first-ever call-center headset to today’s newest headsets with
advanced functionalities, which has established the company as a
visionary leader in the headset market and the broader communications
industry. With continued commitment to innovation and customer value,
Plantronics products were deemed as “outstanding” in terms of depth,
scale, and functionality.
Finally, Frost & Sullivan recognized Plantronics for a well-developed
partner program that helps channel partners with training,
certifications, sales, marketing and technical support. Notably, the
Plantronics Connect partner program is revised periodically to assure
excellence amid evolving market conditions and provide continuous
meaningful incentives to channel partners to integrate Plantronics
solutions into their enterprise communications sales strategies.
Furthermore, the company has alliances with key strategic UC and voice
vendors, including Avaya, Cisco and Microsoft. Through co-development,
these alliances create unique differentiators and experiences for
alliance partners’ customers. It is through these strategic alliances
that Frost & Sullivan states, “It is no wonder that Plantronics headsets
are found in 100 percent of the Fortune 100 companies.”
This is the second year in a row that Plantronics received a Frost &
Sullivan award. Last year, Plantronics received Frost
& Sullivan’s Visionary Innovation Award for accomplishments in
the unified communication and collaboration category.
About Plantronics
Plantronics is a global leader in audio communications for businesses
and consumers. We have pioneered new trends in audio technology,
creating innovative products that allow people to simply communicate.
From unified communication to Bluetooth® headsets to gaming solutions,
we deliver uncompromising quality, an ideal experience, and
extraordinary service. Plantronics is used by every company in the
Fortune 100™, as well as 911 dispatch, air traffic control and various
mission-critical applications for those on the frontline. For more
information, please visit www.plantronics.com
or call (800) 544-4660.
Plantronics is a registered trademark of Plantronics, Inc. The
Bluetooth® word mark and logos are registered trademarks of Bluetooth
SIG, Inc. and any use of such marks by Plantronics is under license. All
other trademarks are property of their respective owners.
Plantronics
Woody Mosqueda, 1-831-458-7738
woody.mosqueda@plantronics.com