Capabilities Seamlessly Transfer Calls from a PC to a Mobile Phone and Enhance Presence Status in Multiple Environments
LyncConf 2014 - Plantronics
(NYSE:PLT), a pioneer in wearable technology and audio communications,
is demonstrating new applications that work with Microsoft Lync and
Plantronics’ sensor-enabled wearable devices to help improve
productivity for users, particularly when they are on the go.
Plantronics will demonstrate how a connected worker can use their
headset to seamlessly transfer an active Lync call from their computer
to their mobile phone as they move away from their desk. In addition,
Plantronics will showcase how its Smart
Presence application can provide more accurate presence information
in Microsoft Lync when a user is on a mobile or desk phone.
Plantronics’ new Smart Presence application and seamless transfer
technology will be on display at the LyncConf 2014 in booth #522 at the
Aria Casino and Hotel Convention Center. The company will also showcase
third party applications that leverage the Smart Presence integration
with Lync to enhance automated call distribution in a call center
environment.
“We are excited that Plantronics is providing workers in multiple
environments with a variety of devices that can transition
communications more easily from Lync and Skype to a mobile device,” said
Giovanni Mezgec, General Manager of Lync Product Marketing at Microsoft.
“This provides customers the flexibility to choose a solution that meets
their specialized communication and collaboration needs.”
Plantronics’ portfolio of wearable audio devices that are optimized for
Lync, include comprehensive offerings for Lync users. Plantronics’
unified communication offerings connect to multiple devices, provide
world class audio experience in challenging environments, and provide
smarter communication and collaboration through wearable technology that
leverages information about users including the ability to sense when a
device is worn or not, proximity intelligence and mobile call state
awareness.
“Plantronics provides Lync customers with the flexibility to work
anywhere by enabling them to move between devices and places throughout
the day to maximize the benefits of the Microsoft Lync experience,” said
Bill Loewenthal, vice president of Enterprise Solutions at Plantronics.
“The ability of our audio devices to easily transition communications in
multiple environments and deliver information about the user’s world
makes communicating easier because it anticipates a user’s needs and
provides more accurate information to those around them. Our
capabilities improve the ease of audio connections between people and
signal the promise of wearable technology.”
Seamless Transfer and Voyager Legend UC
The seamless transfer feature is able to seamlessly transfer a
Lync-based call from a PC to a mobile phone using information from
Plantronics’ Voyager Legend UC headset as the user moves out of
proximity from their PC. The proximity information from the headset
triggers Microsoft Lync to transfer the call to the mobile device the
user takes with them on the go. Seamless transfer is a capability that
will be included in the Plantronics application and will be available in
the Microsoft Lync catalog later this year.
Smart Presence
Plantronics Smart Presence for Microsoft Lync 2013 provides enhanced
presence capabilities when used with Plantronics Spokes for Windows
software and supported Plantronics audio devices including Voyager
Legend UC, Savi 700 series, Blackwire 700 series and Calisto 620. The
application will change a user’s Microsoft Lync presence status to “In a
call” when on a mobile phone call, traditional PBX desk phone or third
party softphone call to enhance and provide the presence state in Lync.
Smart Presence for Lync 2013 is the first application from an audio
device vendor to be included in the Lync
Application Catalog. The Smart Presence for Lync 2013 application is
also available on Plantronics’ website.
Third Party Concept Applications for the Contact Center
Plantronics will be showcasing third party applications that enhance
Automated Call Distribution (ACD) developed by Zylink and Clarity
Connect, both Microsoft partners with contact center applications tested
and qualified for Lync 2013. By using wearable technology sensors in
Plantronics audio devices and Spokes SDK, available at plantronics.com/developer,
both of these developers have enhanced a contact center agent’s
availability for call distribution.
Plantronics Lync Optimized Solutions
The following Plantronics audio devices provide enhanced presence
capabilities of Smart Presence when used with Plantronics Spokes for
Windows software including:
Voyager
Legend UC
The Voyager family of Bluetooth® devices includes the award-winning
Plantronics Voyager Legend UC that connects two active connections to a
computer, mobile phone or tablet via direct Bluetooth or using the
included USB adapter.
Savi
Series – DECT™ headsets for Maximum Range and Clarity
The Savi series of DECT headsets, including the Savi 745, delivers a
variety of communication options that simultaneously connect to a desk
phone, computer and mobile device.
Blackwire
Series: Corded Reliability Meets Wireless Flexibility
The Blackwire series of corded USB headsets includes the new Blackwire
720. This versatile headset goes beyond providing outstanding PC audio
quality by also connecting to a Bluetooth enabled phone or tablet.
Calisto
Series – Beyond Headsets
The Calisto series of USB speakerphones and handsets includes the new
Calisto 620, designed for use with your laptop or smartphone.
About Plantronics - Simply Smarter Communications
Plantronics is a global leader in audio communications for businesses
and consumers. We have pioneered new trends in audio technology for 50
years, creating innovative products that allow people to simply
communicate. From unified communication solutions to Bluetooth®
headsets, we deliver uncompromising quality, an ideal experience, and
extraordinary service. Plantronics is used by every company in the
Fortune 100™, as well as 911 dispatch, air traffic control and the New
York Stock Exchange. For more information, please visit www.plantronics.com
or call (800) 544-4660.
Smart Presence and Spokes are trademarks of Plantronics, Inc. Blackwire,
Calisto, Plantronics, Savi, Simply Smarter Communications, Voyager, and
Voyager Legend are trademarks of Plantronics, Inc. registered in the US
and other countries. Bluetooth trademarks are owned by Bluetooth SIG,
Inc., any use by Plantronics is under license. All other trademarks are
the property of their respective owners.
Plantronics
Joanne Blum, 310-489-7278
joanne.blum@plantronics.com